What's in 'Managing services and activities'

This module covers the basic skills required to manage services and activities to ensure a high quality of service and to maximise client satisfaction. The module will assist you to:

• Understand the factors that influence your service and activities
• Design services and activities that will meet needs and be achievable within resources
• Provide high quality services and activities
• Provide appropriate opportunities for clients to input ideas, give feedback about what is working well and express their concerns

Contents

• Parameters for services and activities
• Designing services and activities
• Managing service quality
• Client feedback
• Expansion and growth

Resources