What's in 'Improving services and activities'

This module will assist your organisation to review the current range and type of services and activities that it offers, and to develop effective mechanisms for monitoring and improving service quality and outcomes.

What this module will give you

Completing this module will give you:

• A plan for the future direction and development of services and activities
• Standards for your services or activities and a monitoring plan
• A procedure for collecting client/constituent feedback.
• An outline for an evaluation of your services and activities
• A service statement for your clients/constituents
• A complaints management system.

Activities

• Activity 1: Reviewing the scope of services and activities
• Activity 2: Implementing and managing services and activities
• Activity 3: Ensuring quality services and activities

Resources