Subscribe

INFORMATION FOR POTENTIAL SUBSCRIBERS OR REGISTRANTS

Managementsupportonline (mso) is a web based subscription service offering assistance, information and structured training and organisational development programs to Australian not for profit organisations. The service is aimed at Australian organisations and extends to organisations in New Zealand.

mso has been developed by the company Breaking New Ground Pty Limited Pty Ltd ABN: 86 089 506 847 which trades as Bradfield Nyland Group and BNG Management Support Online.

Subscribers will subscribe or register online and access will be by password issued to individual contact people in organisations or direct to an individual for personal subscribers.

A full annual subscription to mso entitles the subscriber to access the site at any time, make full use of the resources and facilities contained on the site, attend scheduled on-line forums, and seek assistance with specific issues related to the management and operation of their organisation or their work within a not for profit organisation. Where organisations are registering to use an mso service provided by a third party, the assistance service may not be included as a free service.

All potential subscribers and registrants must read, ensure that they understand and confirm that they accept the terms and conditions for use of the service before they are able to subscribe or register to mso. Any misuse of the site or breach of the terms and conditions may result in cancellation of a subscription without refund or cancellation of a registration.

Assistance and support service
A subscribing organisation with a full subscription may make up to 25 assistance requests during the term of an annual subscription and a personal subscriber may make up to 15 assistance requests during the term of an annual subscription. These are not cumulative from year to year. Additional assistance requests may be obtained on a fee for service basis. Assistance requests may be made by email using the assistance request form provided on the site. Assistance will generally comprise information and a suggested course of action that is outlined by email.

mso staff may want to make phone contact with a subscriber to follow up on a more complex issue as part of an assistance response and the subscriber has the option of accepting or rejecting this offer.

Follow up by phone is limited to a total of one hour per assistance request, and if the issue cannot be addressed within this time, the subscriber will have the option of purchasing additional assistance time on a fee for service basis.

Breaking New Ground Pty Limited may ask a subscriber to resubmit to the mso, as separate inquiries, any assistance request it has submitted which is determined by the mso (in its absolute discretion) to be comprised of a number of inquiries.

The mso will endeavour to respond to approved inquiries within 1 to 2 Business Days (in New South Wales) of the date of receipt of the assistance request.

On-line discussion forums and chat room
Subscribers may also raise issues, share information and seek responses from each other via the discussion forum and the chat room sections of the mso site.

Passwords

Passwords are allocated to each individual mso site user, and organisations with multiple users are usually required to nominate an administrator who will take responsibility for allocating and updating passwords to individual users and ensuring that only password holders make use of the mso site and services.

Intellectual property

All content that is made available to view, other than that placed on the website by subscribers, in discussion forums or chat rooms is owned by, or licensed to Breaking New Ground Pty Limited. Subscribers are permitted to print a hard copy of any material on this site for their personal use or use within their organisation. Materials that are provided with a "save and use" option may be downloaded and modified or adapted for personal use or use within the subscriber"s organisation provided that source identification contained in the footer of these documents is retained within the adapted or modified document.

Breaking New Ground Pty Limited cannot and does not grant any permission or authority in respect of the copyright in the material which is posted to our site by others, or which appears at third-party internet sites and strongly recommends that you refer to the copyright statements at those sites before making use of those materials.

Breaking New Ground Pty Limited privacy policy governs the way mso may use the subscriber"s information. This privacy policy may be viewed on the mso website.

B] ACCEPTANCE OF THE TERMS AND CONDITIONS

Use of the Website and Assistance Services

Access to the website and entitlement to use of the assistance service is by an annual subscription payable within 4 weeks of the due date or registration to a third party mso service.

Subscribers may increase their subscription level at any time, but no refunds will be made for cancelled subscriptions or reduced usage levels.

Only password holders may use the mso site and services and the mso may refuse to answer inquiries that it believes are not submitted by a legitimate password holder or which fall outside the scope of the assistance service.

Breaking New Ground Pty Limited reserves the right to alter the assistance service or change the annual subscription fee from time to time. Any such changes will be advised on the mso website.

Breaking New Ground Pty Limited may wish to update or change these terms and conditions from time to time to reflect changes in the website or its services, changes in the laws affecting the website or its services, or for other good reasons. Breaking New Ground Pty Limited reserves the right to make these changes and you are responsible for regularly reviewing these terms and conditions. Continued access to the website or use of the assistance services after any such change shall constitute your consent to such change. Unless explicitly stated otherwise, any new features that change or improve the website or the assistance services shall be subject to these terms and conditions, as modified from time to time.

All assistance requests submitted through the assistance service must be submitted using the template on the mso website and must disclose all material facts. All information set out in each assistance request must be accurate and complete. Breaking New Ground Pty Limited reserves the right to request further information prior to submission of a response, but is under no obligation to do so.

Responses may be delayed where subscribers submit multiple assistance requests in a short period of time.

Once the mso determines that a full response has been provided to any approved inquiry, Breaking New Ground Pty Limited reserves the right to refuse to communicate further with the subscriber in relation to that response.

The subscriber agrees not to interfere with the proper working of the mso website. The subscriber agrees not to do anything that could damage, disable, overburden or impair the mso website infrastructure or interfere with any other person"s use and enjoyment of the website.

Subscribers must avoid bringing this website into disrepute, avoid any tampering with Breaking New Ground Pty Limited material and ensure that Breaking New Ground Pty Limited intellectual property rights are protected at all times.

Personal subscriptions may only be used by individuals for their own personal use, and may not be used by an organisation or for work within an organisation.

Provision and Use of Information

The information contained in this site is of a general nature only designed for not for profit organisations operating within Australia and its territories. The information has not been prepared taking into account a particular organisation"s situation or needs.

The information provided through the services of mso by way of direct assistance to subscribers is intended to be general information to assist with common business issues and is not provided in the nature of advice. Subscribers may not use any material on this site for any purpose other than as a source of information for personal or organisational use unless authorised in writing to the contrary. Subscribers may not reproduce and/or use any material on this site for the purposes of paid or unpaid work with a third party organisation, group or individual who is not a current subscriber to the mso unless authorised in writing, by mso, to the contrary.

No person should rely on any response to a request for assistance or any other information provided by the mso without first obtaining advice from an appropriately qualified professional person. Information and responses to inquiries are provided to the subscriber on the basis that:

• Breaking New Ground Pty Limited is not responsible for the results of any actions taken as a result of information contained in responses or otherwise provided by mso, nor for any error in or omission from such information;
• Breaking New Ground Pty Limited is not engaged in rendering legal, accounting or other professional advice or services; and
• Breaking New Ground Pty Limited expressly disclaims all and any liability to the subscriber and to any other person in respect of anything done or omitted to be done by any person in reliance, whether wholly or partially, directly or indirectly, on information contained in responses or otherwise provided by mso.

Breaking New Ground Pty Limited reserves the right to determine in its absolute discretion what constitutes an appropriate assistance request and to approve an inquiry for response. An assistance request will not be appropriate if the question:

• requires advice or opinions on a specific factual situation;
• requires legal, financial or other professional advice;
• calls for a recommendation as to a particular course of action;
• calls for a recommendation as to a particular course of action;
• is not a single question.

Subscribers not based in Australia subscribe on the understanding that inquiries that require a working knowledge of their operational environment may not be able to be approved for response.

Breaking New Ground Pty Limited makes no representations regarding compliance with laws in any jurisdiction outside the Commonwealth of Australia and it is the obligation of any subscriber that is located outside Australia or that uses the information contained on this site or the assistance service outside Australia to ensure compliance with all laws in that jurisdiction.

Limitation of Liability

Breaking New Ground Pty Limited is not liable in any way whatsoever to any person or organisation for any loss, damage, liability, cost or expense incurred either directly or indirectly as a result of the material contained on this site or from any unauthorised access to, or misuse of, this site.

To the fullest extent permitted by law, Breaking New Ground Pty Limited specifically disclaims all warranties and representations whether express, implied, statutory or otherwise relating in any way whatsoever to its provision of services under these terms and conditions, including, without limitation, any warranty that the services provided by it are fit for a particular purpose. The subscriber acknowledges that it must exercise and rely upon its own skill in determining whether the services provided by mso meet its particular requirements.

Any liability of Breaking New Ground Pty Limited (whether in contract, tort or otherwise) arising under or in relation to the provision of services in accordance with these terms and conditions, including under any term implied into these terms and conditions, will be limited, at the option of Breaking New Ground Pty Limited, to either supplying those services again or the reasonable cost of supplying those services again.

Without limiting the effect of any other provision of these terms and conditions, the parties agree that the total liability of Breaking New Ground Pty Limited to the subscriber arising in any circumstances whatsoever, whether under these terms and conditions or otherwise, will be limited to the amount of the subscription fee paid by the subscriber.

In no event will Breaking New Ground Pty Limited be liable to the subscriber or any other person for any remote, indirect, consequential, special or incidental damages whatsoever, including without limitation, damages resulting from loss of data, loss of profit or business interruption or damage directly or indirectly caused to computer files through use of the mso website. This limitation will apply even if Breaking New Ground Pty Limited has been advised of the possibility of such damages.

Information contained on this website may be updated, altered or deleted from time to time and Breaking New Ground Pty Limited makes no warranty or representation as to the accuracy, reliability, completeness or security of the information contained on this site. Changes in circumstances after the date of publication may impact on the accuracy of the information contained on the website.

Breaking New Ground Pty Limited does not warrant that the provision of the mso site or services or any part of them will be continuous, uninterrupted or error free. From time to time, the mso website may not be available due to upgrades or maintenance.

Links to other sites are provided for your convenience only and are not under the control of Breaking New Ground Pty Limited. Breaking New Ground Pty Limited accepts no responsibility whatsoever in respect of such sites. Any such links do not constitute or imply an endorsement, approval or recommendation of any third party website or any other company, product or service or any affiliation between Breaking New Ground Pty Limited and any other organisation (unless otherwise expressly stated) and no opinion or advice provided on such website should be taken to be that of Breaking New Ground Pty Limited.

Liability of Subscribers

In the event that information and responses to inquiries provided by the mso are used by the subscriber in advising its clients, the subscriber uses such information at the subscriber"s own risk.

The subscriber indemnifies Breaking New Ground Pty Limited fully against any liability, loss, action, proceeding, cost, expense, claim and damages whatsoever (including legal fees) which may arise, directly or indirectly, as a result of:

• any breach by the subscriber of these terms and conditions whatsoever;
• reliance by the subscriber on any information (including responses to inquiries) obtained from mso;
• reliance by any third party on any assistance or information given by the subscriber, which was derived directly or indirectly from any information (including responses to inquiries) obtained from mso;
• the use or distribution by any person of material placed on the site by the subscriber or from the alteration, modification of or addition to material on the site by the subscriber.

Subscribers are fully liable for all materials that they post on this website and must not post any material on this site which is unauthorised, fraudulent, offensive, defamatory, inappropriate, in breach of any law, including any intellectual property law or which contains advertising or promotional materials and must not, at any time, impersonate any other person. Any opinions or advice posted on the website by third parties are the responsibility of those third parties and Breaking New Ground Pty Limited accepts no responsibility whatsoever.

Each part of the mso website and all communications from mso as part of the assistance service provided by mso ("mso content") are protected by copyright unless otherwise indicated. Breaking New Ground Pty Limited reserves all rights in respect of the mso content. The subscriber agrees not to distribute, copy, reproduce, alter, adapt, modify, translate, create relative works, transmit, store on electronic or other media or otherwise deal with the mso content, including each part of the mso content, except as permitted in accordance with these terms and conditions or where expressly permitted to do so by Breaking New Ground Pty Limited.

Subscribers are responsible for maintaining the confidentiality of their password. Subscribers are responsible for all activities that occur using their password to log in and subscribers must notify Breaking New Ground Pty Limited immediately of any unauthorised use of their password. Breaking New Ground Pty Limited is not responsible for any loss that a subscriber may incur as a result of any unauthorised person using its password. Breaking New Ground Pty Limited reserves the right to audit subscribers for unauthorised use of passwords and/or access to the subscription based content/services.

Confidentiality

No information, feedback, questions or comments placed on this site by any person other than Breaking New Ground Pty Limited will be confidential, authorised or otherwise endorsed.

Breaking New Ground Pty Limited reserves the right to publish in print and electronic format, any questions and answers provided by a subscriber in the course of the assistance service. Before publishing such material Breaking New Ground Pty Limited will remove all identifying factors with the aim of preserving confidentiality.

Termination

Breaking New Ground Pty Limited is entitled to cease providing access to the subscriber and to terminate a subscription by written notice, without prejudice to any other rights it may have against the subscriber, if the subscriber fails to comply with any of these terms and conditions. Where the subscriber is in material breach of these terms and conditions, then access may be ceased and subscription may be terminated immediately. Where the breach is not material and is capable of being remedied, but continues unremedied for 7 days after written notice specifying the breach and requiring remedy is given by Breaking New Ground Pty Limited to the subscriber then access may be ceased and subscription may be terminated at the end of that 7 day period.

Breaking New Ground Pty Limited is entitled to cease providing access to a subscriber and terminate that subscriber"s subscription immediately upon written notice to the subscriber if Breaking New Ground Pty Limited reasonably forms the view that the subscriber has permitted any person other than a legitimate password holder to have access to mso.

General

The subscriber may not assign, sub-license or otherwise transfer the benefit of a subscription without the prior written consent of Breaking New Ground Pty Limited.

Where the subscriber is an organisation, it is responsible for ensuring that all contact people within that organisation who are issued with a password are aware of, and fully comply with, these terms and conditions.

All references in this site to "$" or "dollars" are references to Australian currency unless otherwise stated.

The mso website is operated and controlled in Australia. These terms and conditions will be governed by and construed in accordance with the laws of the State of New South Wales and of the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales and of the Commonwealth of Australia in respect of any dispute that arises in connection with these terms and conditions.